HPE Solution Support Services offerings for Digital Service Providers (DSPs)

HPE Standard Support for DSPs Datasheet
(PDF)

The Standard Support comprises three offers.

• HPE Digital Service Provider Foundation Support — 9x5 support offer is designed to cover your noncritical environment.
• HPE Digital Service Provider Premium Support — 24x7 HPE CMS support offer covers Applications & Platforms.
• HPE Digital Service Provider Business Critical Support — 24x7 HPE CMS Business support offer, with aggressive service-level objectives (SLOs), is available for selected products and geographies, and is designed to answer your unique needs.

HPE Support for DSPs for Agile Products Datasheet
(PDF)

The CMS agile product support from HPE product line consists of three offers: They are specifically designed for customers working in a CI/CD model and requiring regular releases without the need for lengthy test and deployment cycles.

• HPE Digital Service Provider Agile Foundation Support– 9x5 support offer is designed to cover your non-critical environment.
• HPE Digital Service Provider Agile Premium Support – 24x7 support offer is designed to covers HPE CMS Applications and Platforms in a production environment.
• HPE Digital Service Provider Agile Business Critical Support – 24x7 Business Critical support offer, with more aggressive service-level objectives (SLOs), is available for selected products and geographies and is designed to answer the unique needs of business‑critical services.

HPE Support Policy Guidelines for DSPs
(PDF)

The Support Policy Guidelines establishes our company’s obligation to customers with respect to our support services offering. It reinforces our standardized approach to properly set customer expectations.

The lifecycle of a platform is different from an application. Consequently, the support policies are different during the lifecycle of a product.

HPE Support for Software As a Service Operations and Maintenance Services (SaaS)
(PDF)

HPE Communications and Media Solutions (CMS) offers a portfolio of solutions under a software-as-a-service (SaaS) model, enabling our customers to consume business functionality and value without the need to directly manage and maintain it from an operational perspective.

Each of these SaaS solutions has an associated operations and maintenance service operated by well-trained experts who ensure that service commitments are met and who provide advice on features, problem identification, and service administration. This outstanding Service Desk provides a single point of contact for incident reports, service requests, change management, and other enquiries.