HPE Telco Solution Support Services offerings for Digital Service Providers (DSPs)
A complete solution
HPE Telco Solution Support Services for DSPs provides high quality services that address all aspects of your solution and software application life-cycle needs. With HPE, you have access to telecom software coupled with best-in-class services and support.
HPE Telco Solution Support offerings for DSPs
The HPE Telco offers a portfolio of Software Products and Solutions, each with associated Support Services described in a series of datasheets.
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HPE Telco Support Services offer a portfolio of HPE Telco Packaged Support Services that are designed to help HPE Telco customers meet operational business objectives. The HPE Telco Packaged Support Services are designed to complement HPE Telco Software Product Support services or HPE Telco Solution Support services. |
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The HPE Telco Solution Support Service provides an additional layer of technical support for a solution built using our software products. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your support team to help you resolve solution problems with solutions delivered by the HPE Communications Technology Group.
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HPE Support for Software As a Service Operations and Maintenance Services (SaaS) |
HPE Telco offers a portfolio of solutions under a software-as-a-service (SaaS) model, enabling our customers to consume business functionality and value without the need to directly manage and maintain it from an operational perspective. Each of these SaaS solutions has an associated operations and maintenance service operated by well-trained experts who ensure that service commitments are met and who provide advice on features, problem identification, and service administration. This outstanding Service Desk provides a single point of contact for incident reports, service requests, change management, and other enquiries. |
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Because Communications Technology customers have specific operational needs the HPE Telco Software Product Support Service includes eight distinct offers:
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HPE Telco Operational Support Services Overview and Policy Guidelines |
The Support Policy Guidelines establishes our company’s obligation to customers with respect to our support services offering. It reinforces our standardized approach to properly set customer expectations. The lifecycle of a platform is different from an application. Consequently, the support policies are different during the lifecycle of a product. |
Custom Support Services
Custom Support Services include deliverables in four disciplines - enhancement, operational, proactive and reactive services. In these four disciplines, a set of custom deliverables or features are available to address your specific solution support needs.
Support Services at a glance
Custom Support Services:
Custom support services for solutions, including support services for 3rd party technologies and products, and for solution customization
Standard Support Services:
Prepackaged reactive support services for products
